Recently, I was forced to switch my hosting provider. The previous provider, Webstrike Solutions, was great until they were acquired by EasyCGI.
The whole transition process, of moving the site over to the EasyCGI servers, was managed terribly. It started with an email in early March stating that my site will be migrated automatically. At the end of the month, I received another email stating that the automatic process hadn’t been able to migrate my site correctly, and that I should get involved. This annoyed me a little but I started following the manual migration process that they suggested.
When I reviewed the results of their automated test tools, I quickly figured out that they haven’t taken into consideration that applications such as Joomla and WordPress have configurations that need updating. Even worse, the tool constantly reports pages as unreachable when in reality, works perfectly. I proceeded to make the necessary changes and tested that my site works properly on the new platform. After spending a day fixing and testing, I requested that they switch my site across to the new platform.
Instead of switching my site across, they simply canceled my account. No emails or anything. I contacted their support explaining my situation and requested that they provide some assistance with the migration. I received a reply that basically paraphrased what I had sent them. The support staff was unable to provide any additional information and instead cited some errors with the mail system that previously passed their QA test.
Seeing how they’ve handled the situation thus far, I realised that there is no point fighting it. I embarked on a selection process, researching up on numerous hosting providers. I finally found one that I am extremely happy with. No problems yet, so far.
Before I can put everything behind me, there was the issue of the hosting fees. I had paid a year’s worth of hosting fees and it had only been six months since. They didn’t refund me automatically due to some problems with my account. Again, no email or anything. However, they did sort it out fairly efficiently once I contacted their support. With the amount of cancellations they have to process, I can imagine why. I’m sure even monkeys can be trained to do that.
If you ever receive a migration notice from EasyCGI, my advice is to start looking for alternate hosting providers unless your site only uses basic HTML.